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Jobs at New America

Facilities Relationship Manager

Location: Washington, DC

Department: New America

Type: Full Time

Min. Experience: Mid Level

New America is a think tank and civic enterprise committed to renewing American politics, prosperity, and purpose in the Digital Age. We generate big ideas, bridge the gap between technology and policy, and curate broad public conversation. Structurally, we combine the best of a policy research institute, technology laboratory, public forum, media platform, and a venture capital fund for ideas. We are a distinctive community of thinkers, writers, researchers, technologists, and community activists who believe deeply in the possibility of American renewal.

The Partners in Residence (“PIR”) program at New America seeks to promote collaboration between our Fellows, staff, and complementary groups by bringing partners to New America in a shared workspace arrangement. The Facilities Relationship Manager position is responsible for direct oversight of the PIR program at New America, as well as facilitating the rental process for the terraced areas of the D.C. building. As the Facilities Relationship Manager you will market the rental opportunities to prospective partners, actively pursue new partners, handle negotiations and agreements, and serve as the liaison between New America and PIR.


SCOPE OF WORK / JOB FUNCTIONS
Shared Space Oversight

Function as initial point of contact with potential partners or conference room renters

-  Interface regularly by email and phone with clientele

-  Produce drafts and facilitate execution of all formal agreements

-  Monitor and maintain the conditions of conference rooms

-  Report any relevant facility issues

-  Assist new partners when they are moving into the space

-  Resolve matters related to renting conference rooms and shared working environment

-  Coordinate relevant efforts with HR and IT


MARKETING
Market New America’s PIR opportunities in the appropriate mediums

-  Secure prospective clients

-  Provide tours of our Washington, D.C. location

-  Prepare relevant materials and collateral for potential PIR and facility rental clients

-  Collaborate with New America’s events and communications staff to provide relevant presentation materials and other support for the program


CONTRACTS COORDINATOR
Draft all PIR Memorandums of Understanding (“MOU”) for Chief Financial and Administrative Officer (“CFAO”) review and approval

-  Track and update all PIR agreements, including any necessary addenda to MOU’s

-  Liaise with organizational leaders to properly execute agreements

-  Manage, in collaboration with the CFAO, all negotiations with new or existing partners over terms of agreements.


ADMINISTRATIVE DUTIES
Interface regularly with other New America units as necessary

-  Communicate with HR/Facilities regarding availability of space

-  Report regularly to IT regarding Partner needs and satisfaction with in-house IT service exchanges

-  Work with Finance to invoice regularly for all necessary PIR and facility rental payments and other related issues.


QUALIFICATIONS, KNOWLEDGE AND SKILLS
Experience in relevant areas required, including events management, communications, sales, marketing, and hospitality

-  Strong administrative skill base

-  Excellent customer service skills

-  At least 3-5 years of relevant experience in client management or a related field

-  Experience with MS Office Suite; particularly with spreadsheets

-  Willingness and ability to collaborate and seek guidance and input when appropriate.

-  Strong oral and written communication skills.


APPLICATION PROCESS
Please submit your resume and cover letter, detailing how your experience matches our needs.

 

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